Nortel Networks NN43001-121 - Manual (Page 6)

6 Contents
CS 1000 configuration 173
Signaling Server configuration 177
SIP CTI Services configuration settings 181
SIP CTI CLID configuration parameters 185
Configuring the SIP URI Map 189
Configuring CDR 190
Dialing E.164 International Format Numbers from Office Communicator - Phone
Calls (SIP CTI) 190
Normalizing phone numbers 192
SIP Routing and Redundancy configuration 198
OCS 2007 users using UM 2007 in integrated mode 198
Option 1 adding user Alias as Exchange UM 198
Option 2 adding CS 1000 DN as Exchange UM 203
Maintenance 209
Introduction 209
Communication Server 1000 209
MCM 3.0 209
Remote Call Control 210
Operational Measurements for SIP CTI 212
Troubleshooting 215
Checking Telephony Gateway (SIP Gateway) configuration 215
Checking Remote Call Control (SIP CTI) configuration 216
Lack of memory on Signaling Server 216
SIP CTI services does not come up 217
SIP Dialog not established 217
Solution 1: Check configuration parameters in AD 218
Solution 2: Confirm FQDN and the IP address are correct 218
SIP CTI service is down 218
MCM not synchronizing new users in AD Cache mode 220
Solution 1: Check the Global Catalog content manually 220
Solution 2: Access permissions for the AD object properties 221
Solution 3: Enable propagation of the AD to the Global Catalog 222
OC client not registered 223
Pop-up not displayed 223
Two pop-ups are displayed 224
Delay for a SIP Gateway call 224
Call Forward is cancelled by Office Communicator 224
Office Communicator disconnecting from the network 225
Capturing traces and logs 225
Communication Server 1000 traces 225
AML traces on the Call Server (SIP CTI only) 226
SIP CTI traces on the Signaling Server 226
SIP Gateway traces on the Signaling Server 227
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
Copyright © 2005–2008, Nortel Networks
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