Mitel SX-2000 - Manual (Page 139)

Feature Description
50003510 Revision A 125
• F1 (RECALL): Recalls of calls handled by the console, or for multiple console operation,
by any console in the system
• F2 (INTERNAL): Calls directed to the console’s internal directory number.
Attendant Destination (DEST) Key
This feature allows the attendant to press a softkey (DEST) to speak to the destination party
of a call, to SWAP between the destination and source parties or to SPLIT a conference call.
The destination party’s extension number, COS, and COR are displayed on the second line of
the console’s LCD display and the source party is put on consultation hold. See Attendant Call
Splitting and Swapping.
Attendant Directed Call Pickup
The attendant can perform a directed call pickup from the console. This will permit calls to be
retrieved before the recall timer expires or if calls have been transferred to the wrong extension.
Attendant Direct Trunk Select
The console may access (seize) a trunk directly to place a call or to test the trunk.
Attendant DISA Code Setup
This option allows the Attendant to change the Direct Inward System Access (DISA) security
code that a DISA caller must dial to access the system.
Attendant Do Not Disturb (DND) Setup, Cancel or Override
The Attendant may set up or cancel Do Not Disturb (DND) for an extension. When calling an
extension with DND enabled, the Attendant may override the Do Not Disturb. See Do Not
Disturb.
Attendant Emergency Call (911) Detection
See Emergency Call (911) - Detection and Reporting..
Attendant Extension Busy-Out
This feature allows the Attendant to busy out any extension, and to remove the busy-out
condition. A busied-out extension is removed from service and cannot originate or receive any
calls. If the attendant dials the number of a busied-out extension, the console displays the
extension number and “BUSY OUT” in the destination display, and the attendant receives
reorder tone.
Attendant Flash Over Trunk
The attendant can flash on any type of trunk by pressing the FLASH softkey. A flash is sent
out on the trunk, and dialing is restarted on the trunk.