Mitel SX-2000 - Manual (Page 39)

Supporting Applications
50003510 Revision A 25
• Allows the programming of customized greetings for different incoming trunks
• Lists employees associated with each incoming LDN to allow easy transferring
• Shows specific transfer information; e.g., cell phones, extensions, or pager numbers for
each employee
MITEL MyAttendant on a PC can be used in conjunction with other PCs with MITEL MyAttendant
to allow a group of attendants to work as a team. Information such as the client database, and
information about calls waiting in the queue is shared via a local area network.
The MITEL MyAttendant system consists of a system unit (PC), monitor, keyboard, TALK TO ®
CX card, a handset, and optionally a local area network.
The purchased package includes a MITEL MyAttendant Installation Disc, a TALK TO CX card,
a handset and cradle, and keyboard stickers. Documentation is provided on the MITEL
MyAttendant Installation Disc.
You can use a headset instead of the handset. The headsets that are qualified for use with
MITEL MyAttendant are the Monaural Overhead Headset PN 9132-800-500-NA and the
Binaural Overhead Headset PN 50000606.
MITEL MyAttendant requires LIGHTWARE 17 Release 4.0 or greater.
FAX Tone Detection
The FAX tone detection application is a purchasable option.
FAX Tone Detection allows incoming FAX calls arriving on the Automated Attendant trunks to
be automatically routed to a preprogrammed FAX machine. The Automated Attendant option
must be enabled before enabling the FAX Tone Detection option.
Centralized Attendant
The Centalized Attendant application is a purchasable option.
The Centralized Attendant feature allows an attendant on one system to answer calls that arrive
at another interconnected system. The call arrives at the attendant via a dedicated Release
Link Trunk (RLT), which can be T1 E&M, T1 E&M DISA, E&M, or E&M DISA. When the attendant
releases a call to its destination, the RLT is released.
Centralized Voice Mail
The Centalized Voice Mail application is a purchasable option
The Centralized Voice Mail feature allows a single voice mail device to service several
interconnected PBXs with LIGHTWARE 17 and greater software.