Mitel SX-2000 - Manual (Page 192)

SX-200 General Information Guide
178 Revision A 50003510
The ISDN Network Gateway interfaces the following SX-200 peripheral devices with the ISDN
network:
• Attendant consoles
• SUPERSET telephone sets
• Industry-standard telephone sets.
Moving Stations and SUPERSET Telephones
This feature allows extensions to be moved easily from one circuit to another. Previous
programming for the extension, such as name, COR, and COS, is preserved and moved with it.
Multi-Attendant Positions
The system can handle multiple attendant consoles, giving unique hold slots to each attendant.
Incoming trunk calls can be programmed to appear at all consoles, or specific console(s).
Similarly, Extension Dial 0 calls, Priority Dial 0 calls, Intercept To Attendant calls, can be
programmed to appear at all consoles, or at a specific console(s).
Any console in a particular tenant group can switch that tenant group to Night Service or to Day
Service. See Attendant Night/Day Switching. Also see Recall, and Attendant Console LDN
Keys, Attendant Transparent Multi-Console Operation and Tenanting.
Music-on-Hold (MOH)
A customer-provided music source can be connected to the system via a Music-on-Hold/Pager
Module on the Universal card or on the Music-on-Hold/Pager Module via a DNIC port.
Music-on-Hold can be used with Campon, Hold, Universal Call Distribution (UCD), ACD, and
other features.
Each tenant of the system can also have its own Music-on-Hold source through a DMP unit
that is connected to a DNIC port. Each DMP unit is accessed by a directory number programmed
in its tenant group. Up to 76 Music-On-Hold sources can be programmed (75, for the 25 tenants
in Day, Night 1 and Night 2 service, and the system source).
Use of the Music-on-Hold feature may require, under applicable copyright or other provincial,
local, state and/or federal rules, regulations and/or statutes, that you obtain a licence from the
local performing rights society or copyright owner before you can provide music on hold to
telephone users. Contact your music supplier for more information.
Music from an ONS Source
A customer-provided ONS music source can be connected to the system via an ONS port,
which provides a cost-saving alternative to music from DMP and Music-on-Hold/Pager sources.
Music from an ONS Source can be used with Campon, Hold, Universal Call Distribution (UCD),
ACD, and other features. This feature also supports system tenants. Use of the Music from an
ONS Source feature may require, under applicable copyright or other provincial, local, state
and/or federal rules, regulations and/or statutes, that you obtain a licence from the local
performing rights society or copyright owner before you can provide music on hold to telephone
users. Contact your music supplier for more information.