Hotel/motel - suite services, Hunt groups, Illegal access intercept – Mitel SX-2000 User Manual
Page 185: Inhibit trunk ring-me-back during dialing, Intercept to recorded announcement
Feature Description
50003510
Revision A
171
Hotel/Motel - Suite Services
Suite Services associates multiple telephones with one another in a hotel suite for basic call
handling, call privileges, SMDR, room check-in and check-out, Caller ID, messaging, and call
forwarding.
Hunt Groups
Hunt Groups, or master number hunting, allows a collection of devices to share a common
access code. A caller can be routed to or dial the access code, and have the call completed to
an available extension in that hunt group. Extensions within a hunt group may still be accessed
directly by dialing the extension number. Some special types of hunt groups include
•
Recording Hunt Group. See RAD Support.
•
UCD Agent Hunt Group. See Uniform Call Distribution.
•
Automated Attendant Hunt Group. See Automated Attendant.
•
Voice Mail Hunt Group. See Voice Mail Support.
Two types of hunting are provided by the system, circular and terminal:
•
Circular Hunting starts at the extension after the last extension in the hunt group at which
a call was completed (the extension rung), and hunts overall extensions in the hunt group
in the sequence programmed. Hunting stops at the first idle extension found.
•
Terminal Hunting starts at the first extension in the hunt group and terminates at the first
idle extension found. Hunting takes place in the order in which the extensions were pro-
grammed into the hunt group.
Illegal Access Intercept
Calls to restricted access codes or extension numbers can be routed to an answering point for
completion. The illegal access intercept point can be an LDN position on the attendant console
or any valid reroute point. Illegal number intercept points can be programmed to be different
for DAY, NIGHT1, and NIGHT2 operation.
Inhibit Trunk Ring-Me-Back During Dialing
This feature inhibits the operation of a particular instance of the station transfer security feature.
If an industry-standard telephone is dialing and goes on-hook while a trunk is on consultation
hold, that trunk does not recall the station and is instead dropped. This prevents a trunk from
locking when the flash on the trunk was intended as a hangup and the station user did not
expect a trunk to be on consultation hold.
Intercept To Recorded Announcement
Incoming trunk calls can be intercepted to groups of recording devices after dialing vacant
numbers, reaching busy extensions, getting no answer, or as required.