Mitel SX-2000 - Manual (Page 146)

SX-200 General Information Guide
132 Revision A 50003510
• Not valid for caller type
• Feature restricted.
Using the tenant of the first member of the auto attendant group ensures that the routing is
based on the group called, ensuring that illegal number routing can be set up for each group.
Automated Attendant - Prefix Digits
Each automated attendant group can be programmed in CDE with a string of prefix digits. The
prefix can contain from 0 to 4 digits, and is inserted in front of the digits dialed by the caller.
This allows the caller to dial a single digit and be routed to devices that have normal multi-digit
extension numbers. The prefix is only inserted if the caller dials at least one digit. The prefix
can be used to
• Provide single digit menus
• Reduce digit dialing
• Restrict dialing to numbers that start with the prefix
• Provide entry into other features that require digits (such as ARS and feature access
codes).
Automated Attendant - RAD Operation
RAD operation is similar to the RADs in the ACD TELEMARKETER application. The Automated
Attendant feature uses the Auto-Attendant group as an enhanced recording group so the basic
recording group features apply.
Automated Attendant - Resource Allocation
Each call entering the Automated Attendant feature uses two primary resources: a RAD and a
DTMF Receiver. Usage differs between the two resources as follows. In the case of RADs,
every time a RAD becomes free an unlimited amount of that resource becomes available
because of the unlimited number of listen-only conferences that can be serviced by that one
RAD. When a receiver becomes free, however, only one piece of that resource becomes
available because only one caller can use the receiver at a time. Receiver availability therefore
becomes the primary resource limitation for the Automated Attendant feature.
Automated Attendant - Vacant Number Routing
Handling of callers dialing a vacant number, such as an unassigned access code, is similar to
the illegal number handling described above. In the case of a vacant number, vacant number
routing is checked instead of illegal number routing.
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD) is a purchasable option that distributes calls evenly among
trained operators (agents).
The ACD TELEMARKETER is an advanced Automatic Call Distribution (ACD) system that is
fully integrated with the SX-200 EL and SX-200 ML systems, and designed with the power and