Mitel SX-2000 - Manual (Page 212)

SX-200 General Information Guide
198 Revision A 50003510
• Mitel Express Messenger
• NuPoint Messenger - Softkey Support.
• Single Button Transfer to Voice Mail.
Centralized Voice Mail: Centralized voice mail allows one voice mail device to service several
interconnected PBXs in a SX-200 system with LIGHTWARE 17or greater software.
Voice Mail on COV Ports: Voice Mail devices may use the Mitel Networks COV interface.
Voice Mail on DNIC Ports: Voice Mail devices may use the Mitel Networks DNIC interface.
Voice Mail on ONS Ports: This feature integrates an SX-200 EL or SX-200 ML system with
an ONS Voice Mail system. The integration is based on the use of system abbreviated dial
numbers. This eliminates several dialing steps involved in the sending and retrieving of voice
mail messages.
MITEL Express Messenger: MITEL Express Messenger allows a single voice mail card to
provide either two, four , six, or eight voice mail ports to a system operating with LIGHTWARE
17 or greater software. The voice mail card sits in a peripheral interface card slot.
NuPoint Messenger - Softkey Support: NuPoint Messenger is a PC-based, voice mail and
messaging system. Softkey Support allows users to press a softkey instead of dialing
single-digit codes to select features. Some other softkey examples are Keep, Discard, Rewind
and Fast Forward. Users of sub-attendant consoles and the SUPERSET 420, SUPERSET 430,
SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephone can use this feature.
Softkey support is only available when NuPoint Messenger has a DNIC connection.
Single Button Transfer to Voice Mail: The Single Button Transfer to Voice Mail feature
provides a voice mail key that transfers a caller to a user’s voice mail. The voice mail key can
be programmed as a feature key, and in some cases can appear as a softkey. The voice mail
key functions under two different modes: in a transfer-recall mode, or in a direct mode (no recall).
Whisper Announce
Allows a party to place a directed page to a busy SUPERSET 4025, SUPERSET 4125,
SUPERSET 4150, SUPERSET 420, or SUPERSET 430 telephone. A short burst of ringing
precedes the voice announcement, advising the busy party that an announcement is following.
The announcement is heard through the handset, only by the paged party. The other party will
hear silence.
After initiating a Whisper Announce, if the paged party has COS Option 501, Override
Announce, enabled, the paging party hears a short burst of ring-back tone and can talk
immediately after the burst of ringing.
After initiating a Whisper Announce, if the paged party has COS Option 501, Override
Announce, disabled, the paging party hears a short burst of busy tone and must wait for the
paged party to respond.