Mitel SX-2000 - Manual (Page 204)

SX-200 General Information Guide
190 Revision A 50003510
Subattendant - Calls Waiting Indication
The Calls Waiting indicator appears in all call processing states and is displayed in the
Subattendant C/W (Calls Waiting) area of the display. The Calls Waiting indicator appears in
the top right corner of the display, directly below the area where the Forwarding flag appears.
The Call Waiting flag takes precedence over the Message Waiting and Mic On flags when
clashes occur.
The Subattendant may have calls from outside trunks and extensions queued that are waiting
to be answered. The number shown by the Calls Waiting Indicator is the total number of calls
in the queue. This includes only calls ringing LDN’s (or the Recall key) that appears on the
Subattendant set and any calls ringing the night bell. Each new call ringing the Subattendant
position increments the indicator; similarly, the indicator is decremented each time a caller
hangs up.
Subattendant - Date and Time Setup
When the Subattendant position is idle, it continually displays the time and date (day, month
year) on the LCD display. The time may be displayed in 12- or 24-hour format depending on
the system feature settings. The Subattendant can change the time and/or date by using the
Subattendant SUPERKEY and softkeys.
Subattendant - Hold Positions
This feature provides the Subattendant with up to six hold position keys. When enabled, the
hold position keys permit the Attendant to answer other LDN or Prime lines without having to
release current calls on the Subattendants telephone first. The Subattendant can transfer a
current incoming call to one of the hold positions by selecting the corresponding hold position
key. The call in then placed in the hold position, releasing the prime line for the Subattendant
to receive another incoming call.
The indicator for the hold position to which the call has been transferred flashes, indicating to
the Attendant that a call is currently occupying that hold position. The Add Held softkey appears
when an incoming call is transferred to a hold position. Should all programmed hold positions
at a Subattendant position become occupied, incoming calls on the Subattendant prime line
may be placed on hold by selecting the red hold key. The red hold key places the incoming call
on a hard hold on the Subattendant prime line, but since the line is occupied subsequent LDN
calls cannot be answered until the call on hard hold is released.
Subattendant - Listed Directory Number (LDN) Keys
Each Subattendant can have up to six keys programmed as Listed Directory Number (LDN)
keys. The LDN keys appear on the Subattendants telephone line keys. The LDNs may be
programmed to appear on other Subattendant telephones or Attendant Consoles to permit
greater call handling flexibility. When this occurs, the COS and Tenant of the Subattendant
LDN is taken from the Subattendant or Console with the lowest bay, slot and circuit on which
the LDN is programmed.
Note: The Add Held prompt softkey is provided to permit the Subattendant to pickup calls
currently in hold positions and add them to an existing conversation on one of the set’s
active lines to create a three party conference.