Mitel SX-2000 - Manual (Page 144)

SX-200 General Information Guide
130 Revision A 50003510
Attendant Trunk Busy-Out
The Attendant may busy-out a trunk to prevent access to the trunk, and may remove the busy
condition as required. If the Trunk Busy-out Enable option is not selected, the Attendant may
still access individual trunks, but is unable to force them into a busy condition.
Attendant Trunk Group Status Display
This feature allows the Attendant to display the status of trunk groups in the system. If this
feature is activated while the Console is idle, the display is refreshed approximately every 5
seconds to allow a constant up-to-date monitoring of the trunk groups.
Auto - Answer
When the Auto-Answer feature is active, incoming calls give a burst of ringing and the set
answers the call in handsfree mode. See Handsfree Operation. When the caller hangs up, a
short burst of tone is heard over the SUPERSET telephone’s speaker and the set goes idle.
Call origination is not affected. Auto-Answer is available to all SUPERSET telephones
(excluding SUPERSET 401, SUPERSET 4001, and 4090 telephones) when the telephone is
in headset mode.
Auto - Hold
A SUPERSET telephone user automatically puts a call on hold when a Line Select key on the
set is pressed. When this is not desirable, a COS option can be programmed which allows a
call to be placed on hold only by pressing the Hold key.
Automated Attendant
The Automated Attendant feature directs incoming calls to a recorded announcement device
(RAD). The RAD message instructs callers to dial over the message in order to access a
directory number on the system. Callers choosing not to dial during the message are routed to
a default answering point, such as an Attendant, when the message is finished. Incoming FAX
calls can be detected and routed directly to a FAX destination. FAX tone detection is a separate
feature that relies on Automated Attendant.
The Automated Attendant feature is a purchasable option.
Automated Attendant - Auto-Attendant Group
The Automated Attendant feature introduces an additional hunt group type called an
Auto-Attendant group. This group is similar to the recording groups used in the ACD
TELEMARKETER application but will not accept caller’s input (DTMF). The Automated
Attendant Feature is accessed by either rerouting or dialing into an Auto-Attendant group. This
group can only contain station ports, and has the main features of any hunt group such as
• Hunt Group Number
• Access Code
• Circular or Terminal Hunting.