HP StorageWorks XP Remote Web Console Software - Manual (Page 138)

Table 11 General XP External Storage troubleshooting (continued)
Corrective action Error
Even if the primary path's status becomes
Backoff, the primary path does not change
to the alternate path immediately. After
error recovery, the status becomes Normal.
Corrective action: If you cannot recover the
status from the error, the path status
changes to another status. Take the
corrective action for the new path status. If
you cannot restore the path, contact your
HP account support representative.
Status: The target volume in the external
subsystem is not accessible, even though
the external volume was mapped. Device check error
Corrective action: Check the status of the
target volume in the external subsystem. If
the volume is not in the normal status,
restore the volume. If the volume is not
formatted, format the volume.
Status: The target volume in the external
subsystem has become inaccessible. Medium error
Corrective action: Check the status of the
target volume in the external subsystem. If
the volume is not in the normal status,
restore the volume. If the volume is not
formatted, format the volume.
Correct the error and retry the operation. The Discovery operation cannot be
performed.
The source of the error could be one of the following:
•
XP Command View Advanced Edition Software or Remote Web Console is not in
Modify mode.
• The local array port and external array port are not connected using FC cables.
•
Port security is improperly set on the external array.
• The status of the device in the external array is not Normal.
•
The external array is not connected to a local array port set to External.
•
The external LU capacity is insufficient (less than 46.86 MB).
• The cable to the switch is not properly connected.
•
The zoning for the switch is not set properly.
If none of these correct the problem, disconnect and then reconnect the cable between
the local array and external array. After 30 seconds, retry the operation.
Correct the error and retry the operation. The source of the error could be any one of
the following: The external LU is blocked.
•
All set paths are blockaded (or not connected).
• The external LU's attribute is not set to Read/Write.
•
The external LU is blockaded by an error.
Click Refresh ( ) on the XP Command View Advanced Edition Software or Remote
Web Console pane to update the displayed information.
The Check Paths & Restore Vol. command
has executed and you have waited more
than 10 minutes, but the device's status
does not change from Checking.
If the device status remains Checking, even though you updated the information,
execute the Check Paths & Restore Vol. command again. If the problem persists despite
retrying, contact your HP account support representative.
138 Troubleshooting XP External Storage