HP StorageWorks XP Remote Web Console Software - Manual (Page 139)

Table 11 General XP External Storage troubleshooting (continued)
Corrective action Error
Click Refresh ( ) on the XP Command View Advanced Edition Software or Remote
Web Console pane to update the displayed information. If the progress information
The Disconnect Subsystem or Disconnect
Volume command has executed, but the
progress status information is not updated.
for the Cache Destage status is not updated, even though you updated the information
contact your HP account support representative.
NOTE: The time required to write of data from cache to the external LU (destaging
processing) depends on the volume capacity (more time is required for a larger volume
than a smaller one). The processing speed is about 20 MB/s. However, processing
speed depends on the external array's performance and status.
The device status is currently changing. Please wait for a while, and then check the
device status again. When the transition of the device status completes normally, the The message INTERVENTION
REQUIRED
is issued to the mainframe host
as the device status. device can be used immediately. If the device is blocked as a result of the device
status transition, see the description for The external LU is blocked error in this table
for corrective action.
See the description for The external LU is blocked error in this table for the corrective
action. The message DEVICE ERROR is issued
to the mainframe host as the device status.
Calling HP technical support
If you need to call HP technical support, be sure to provide as much information about the problem
as possible. Include the circumstances surrounding the error or failure, the XP12000/XP10000
Disk Array configuration information saved in the floppy disk(s) by the FD Dump Tool, the exact
content of any messages displayed on the Remote Web Console, and the severity levels and
reference codes displayed on the Status tab of the Remote Web Console main pane.
Calling HP technical support 139