7 remote command devices, 8 troubleshooting xp external storage, 9 support and other resources – HP StorageWorks XP Remote Web Console Software User Manual

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6 Troubleshooting NAS Blade systems that include external arrays...................119

Stopping and restarting external arrays...................................................................................119

Stopping external arrays...................................................................................................120
Restarting external arrays and restoring NAS Blade systems...................................................120

Recovery procedures for errors in external arrays......................................................................121

Errors in an external array's disk........................................................................................121
Errors in a path to the external array..................................................................................123
Errors in all paths to the external array................................................................................124

If each node uses a different external array.....................................................................124
If both nodes use the same external array.......................................................................125

7 Remote command devices.......................................................................127

Overview of remote command devices....................................................................................127
Notices about remote command devices..................................................................................128
Mapping command devices as remote command devices..........................................................130
Using XP Continuous Access or XP Continuous Access Journal with remote command devices.........130

Using Initiator/External MIX mode.....................................................................................132
Restrictions on Initiator/External MIX mode..........................................................................133

8 Troubleshooting XP External Storage.........................................................134

Calling HP technical support..................................................................................................139

9 Support and other resources....................................................................140

Related documentation..........................................................................................................140
HP technical support.............................................................................................................140
Subscription service..............................................................................................................140
HP websites.........................................................................................................................141
Documentation feedback.......................................................................................................141

A Notes on connecting external arrays.........................................................142

Connecting Thunder 9500V subsystems...................................................................................142

System parameters for connecting Thunder 9500V subsystems...............................................142
Relationship between serial number and array model of Hitachi Thunder 9500V subsystem.......143
Relationship between the WWN of the port on the Thunder 9500V subsystem and the
controller........................................................................................................................143
Path status and examples of recovery procedures (Thunder 9500V subsystems)........................144

Connecting TagmaStore AMS and TagmaStore WMS subsystems...............................................145

System parameters for connecting TagmaStore AMS and TagmaStore WMS subsystems............145
Relationship between serial numbers in device list on the LU operation panel and TagmaStore
AMS and TagmaStore WMS subsystem models...................................................................146
Relation between the WWN of the port on the TagmaStore AMS or TagmaStore WMS subsystem
and controller..................................................................................................................146
Path status and examples of recovery procedure (TagmaStore AMS and TagmaStore WMS
subsystems).....................................................................................................................147
Notes When Power Saving Feature is Used (For TagmaStore AMS Subsystem, TagmaStore WMS
Subsystem)......................................................................................................................149

Connecting VSP Subsystem....................................................................................................149

Path Status and Examples of Recovery Procedure (For VSP Subsystem).....................................149

Connecting XP24000/XP20000 Disk Arrays............................................................................150

Path status and examples of recovery procedure (for XP24000/XP20000 Disk Arrays)..............150

Connecting XP12000/XP10000 Disk Arrays............................................................................151

Path status and examples of recovery procedures (XP12000/XP10000 Disk Arrays)..................151

Connecting XP1024/XP128 Disk Arrays...................................................................................152

Path status and examples of recovery procedures (XP1024/XP128 Disk Arrays)........................152

Connecting XP512/XP48 Disk Arrays......................................................................................153

Path status and examples of recovery procedures (XP512/XP48 Disk Arrays)............................154

Connecting HP 200 Storage Virtualization System as external storage.........................................154

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