Konica Minolta Digital StoreFront - Manual (Page 401)

Storefront Customization
401
To issue manual credit to a customer’s credit card account (Payflow Pro, Website Payments Pro, and
CyberSource)
This is truly a manual process. You must enter the credit card number (which is not stored in the
database), expiration date, amount, and the cardholder's billing address to void the transaction by
issuing a manual credit to the customer.
1. Go to Administration > Credit Card Transactions.
2. On the Credit Card Transactions page, click Issue Manual Credit below the table.
3. On the Manual Credits page, type the following information:
• Amount: dollar amount (e.g., 12.95) to credit to the customer
• Card Type: select the type of credit card (e.g., Visa, MasterCard, JCB) to credit
•
Card Number: enter the customer’s credit card number
•
Expiration Date: select the month and year the customer’s credit card expires
•
Include Account Address Used: option to include the account address
• Billing Address: select the customer’s address from the pull-down menu; if you select New
Address, you will need to fill in the address fields (required fields are marked with an asterisk)
4. Click Issue Credit.
By default, Payflow Pro merchant accounts do not permit you to issue manual credit. If you
get transaction result 117 on the PayPal Transactions page after performing this task, it is possible
that you did not set up your account initially to issue manual credit. You will need to contact
PayPal to request and submit written authorization before you are granted access to these
settings. Direct all inquiries about this option to the PayPal Payment Services support department
at 1 (888) 847-2747 and ask for the Data Quality team.
To issue credit to a customer for an order (Payflow Pro only)
This is a more automated way to issue a customer credit by capturing the customer’s credit card
information from the order.
1. Go to Administration > Credit Card Transactions.
2. On the Credit Card Transactions page, click the transaction ID number in the Transaction ID column
to open the Credit Card Transactions detail page.
3. Click Credit this order. This will credit the entire order and does not require you to enter an amount.
Add or Edit a Merchant Account
Merchant Accounts
For information on setting up Digital Server Certificates see Digital Server Certificates .
Before setting up your account, read the following notes on the various supported payment gateways
so you can be sure you have the required information on hand during account setup in Digital
StoreFront.