Metrohm 914 pH / Conductometer - Manual (Page 94)

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pH Meter/Conductometer
9 Warranty (guarantee)
Metrohm guarantees that the deliveries and services it provides are free of
defects in materials, design or manufacturing.
The general warranty period is 36 months (exclusions below) from the
date of delivery, or 18 months in the event of continuous operation. The
warranty remains valid on the condition that the servicing is provided by a
service organization authorized by Metrohm at defined intervals and with
a defined scope.
The warranty period for anion suppressors of the type "MSM" is 120
months from the date of delivery or 60 months in the case of continuous
operation.
The warranty period for IC separation columns is 90 days after start-up.
For third-party components that are recognizable as such, the manufac-
turer's warranty regulations apply.
For instruments sold under the Metrohm NIRSystems brand, a full 16-
month warranty is applicable. In the event of continuous operation, the
warranty period is reduced by half.
Consumables and materials with limited storage life and glass breakage in
the case of electrodes or other glass parts are excluded from the warranty.
Warranty claims cannot be asserted if the ordering party has failed to
meet its payment obligations according to schedule.
During the warranty period, Metrohm undertakes either to replace free of
charge or to credit the purchaser for any modules or components that can
be shown to be faulty. Any transport or customs fees that may apply are
the responsibility of the ordering party.
The precondition for this is that the ordering party has to specify the arti-
cle number, the article designation, an adequate error description, the
delivery date and (if applicable) the serial number or chip data in the Sup-
port Tracker. Metrohm then decides whether a replacement or a credit
note is to be issued or whether the faulty part has to be returned using
the Return Material Authorization (RMA). If a replacement or credit note is
issued, the ordering party undertakes to store the faulty part for at least
24 months in accordance with the current storage directives (in compli-
ance with ESD guidelines) and to hold it in readiness for onsite inspection
or for return shipment to Metrohm. Metrohm reserves the right to invoice
the ordering party for these articles, including retroactively, in the event of
noncompliance with these preconditions.