Omnia Audio Omnia.11 - Manual (Page 90)

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Note: The discrete left/right outputs are operated from their own specialized Digital to Analog converters.
Therefore, it's possible for one type of output to fail without affecting the other. Likewise, a failure in the AES/EBU
driver section could result in the digital output being dead, while the rest of the system is operational.
3. If my unit fails to boot up normally, can I try the compact flash software card (CF card) from another
Omnia.11 that is booting normally?
No. Once a card is booted for the first time, it assumes a unique hardware key for that unit and can then be used
only in that unit. If you need a new card, you will need one that has not been used in any other Omnia.11 unit.
Please contact Omnia Support for assistance.
Obtaining Service
• Before contacting Omnia Customer Support, please have the serial number of the unit (located on a small
barcode sticker on the rear panel in this format: 0279xyyyy) and a description of the symptoms/problems
ready for the technician.
• All units being returned to for service MUST have a Return Authorization (RA) number assigned to them
first. Units that are returned without a RA number will experience delays in service.
• Return the Omnia in its original shipping carton if possible. For best treatment, shipping the Omnia in its
original factory box protects it as well as possible. Damage caused by improper packaging is not covered
under your warranty!
Note: To ensure prompt service, the Return Authorization (RA) number must be written prominently on
or near the shipping label on the box!
Via the World Wide Web
The Omnia Web site has a wide variety of information that may be useful for product support, applications
information, software updates, etc. The URL is:
http://www.omniaaudio.com/
Via E-Mail
The customer service e-mail address for Omnia is: [email protected].
Via Phone
Customer Support personnel are available in the Cleveland, Ohio, USA office Monday through Friday by phone at
+1.216.241.7225 or via email between 9:00 A.M. and 5:00 P.M., Eastern Time.
After hours support is available 24/7 by phone at +1.216.622.0247 or via email.
If you are outside the U.S.A. and non-English speaking, please contact the dealer you purchased your Omnia from
first.
Shipping Information: * Telos / Omnia
1241 Superior Avenue East
Cleveland, Ohio 44114 USA
ATTN: To the RA number obtained from Omnia Customer Service
Note: To ensure prompt service, the Return Authorization number must be written
prominently on or near the shipping label on the box.