Requesting technical support, Self-help online tools and resources, Opening a case with jtac – Juniper Networks EX8208 User Manual
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Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.
•
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
.
•
Product warranties—For product warranty information, visit
.
•
JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
•
Find CSC offerings:
•
Search for known bugs:
•
Find product documentation:
•
Find solutions and answer questions using our Knowledge Base:
•
Download the latest versions of software and review release notes:
•
Search technical bulletins for relevant hardware and software notifications:
•
Join and participate in the Juniper Networks Community Forum:
•
Open a case online in the CSC Case Management tool:
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool:
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
•
Use the Case Management tool in the CSC at
.
•
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, see
Copyright © 2010, Juniper Networks, Inc.
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Complete Hardware Guide for EX8208 Ethernet Switches