HP Color LaserJet 5550 Printer series User Manual

Page 170

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background image

Control panel message

Description

Recommended action

13.XX.YY JAM IN

TRAY 1

Clear jam then

press

alternates with

13.XX.YY JAM IN

TRAY 1

For help press

A page is jammed in the multi-purpose
tray.

1.

Press for detailed information
about clearing the jam.

2.

Press and to step through the
instructions.

3.

If the message persists after
clearing all pages, contact
HP Support at

http://www.hp.com/

support/clj5550

.

13.XX.YY JAM IN

TRAY X

For help press

A page is jammed in Tray 2, 3, 4, or 5, or
in multiple trays.

1.

Press for detailed information
about clearing the jam.

2.

Press and to step through the
instructions.

3.

If the message persists after
clearing all pages, contact
HP Support at

http://www.hp.com/

support/clj5550

.

13.XX.YY MULTIPLE

JAMS IN DUPLEX PATH

For help press

There is a jam in the duplex path.

1.

Press for detailed information
about clearing the jam.

2.

Press and to step through the
instructions.

3.

If the message persists after
clearing all pages, contact
HP Support at

http://www.hp.com/

support/clj5550

.

13.XX.YY MULTIPLE

JAMS IN PAPER PATH

For help press

There are multiple jams in the paper path. 1.

Press for detailed information
about clearing the jam.

2.

Press and to step through the
instructions.

3.

If the message persists after
clearing all pages, contact
HP Support at

http://www.hp.com/

support/clj5550

.

20 INSUFFICIENT MEMORY

For help press

alternates with

20 INSUFFICIENT MEMORY

To continue press

The printer has received more data from
the computer than fits in available
memory.

1.

Press to continue printing.

Note

A loss of data will occur.

2.

Reduce the complexity of the print
job to avoid this error in the future.

3.

Adding memory to the printer may
allow printing of more complex
pages.

Control panel messages (continued)

156

Chapter 8 Problemsolving

ENWW

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