Media does not feed from tray 2, 3, 4, or 5 – HP Color LaserJet 5550 Printer series User Manual
Page 231
Cause
Solution
Manual feed prompt is set to ALWAYS. The
printer will always prompt for manual feed, even
if paper is in the tray.
Open the tray, reload the paper, and then close
the tray.
Otherwise, change the manual feed prompt
setting to UNLESS LOADED. Using this setting,
the printer will prompt for manual feed unless
paper is already in the tray.
The USE REQUESTED TRAY setting in the
printer control panel is set to EXCLUSIVELY,
and the requested tray is empty. The printer will
not use another tray.
Load paper in the requested tray.
or
Change the setting from EXCLUSIVELY to
FIRST in the Configuration menu. This will allow
the printer to use the paper in other trays if no
paper is loaded in the specified tray.
Unable to select paper sizes for Tray 2, 3, 4, or 5 using the printer control panel.
Cause
Solution
The printer automatically detects some paper
sizes when the tray switch is set to Standard and
the paper width and length guides are in a
standard paper size position.
Set the tray switch to Custom, or adjust the
paper width and length guides to fit snugly
against the paper stack. For more information,
see
Media does not feed from Tray 2, 3, 4, or 5
Cause
Solution
Manual feed is selected in the software
application.
Load Tray 1 with media, or, if the media is
loaded, press .
The correct size media is not loaded.
Load the correct size media.
The input tray is empty.
Load media in the input tray.
The correct media type for the input tray is not
selected in the printer control panel.
From the printer control panel, select the correct
media type for the input tray.
Media from a previous jam has not been
completely removed.
Open the printer and remove any media in the
paper path. Closely inspect the fuser area for
jams. See
.
Tray 3, 4, or 5 does not appear as an input tray
option.
Tray 3, 4, and 5 only display as an option if they
are installed. Verify that Tray 3, 4, and 5 are
correctly installed. Verify that the printer driver
has been configured to recognize Tray 3, 4, and
5. For more information about how to access the
printer drivers, see
.
Tray 3, 4, or 5 is incorrectly installed.
Print a configuration page to confirm that Tray 3,
4, or 5 is installed. If not, verify that the optional
installed 500-sheet feeder assembly or 2 x 500-
sheet feeder assembly is correctly attached to
the printer.
Media does not feed automatically (continued)
ENWW
Media-handling problems
217