Printer is on, but is not receiving data, Unable to select the printer from the computer – HP Color LaserJet 5550 Printer series User Manual
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Cause
Solution
The computer port is not configured or is not
working properly.
Run another peripheral connected to this port to
verify that the port is working properly.
The printer has not been correctly named for the
network or for a Macintosh computer.
Use the appropriate utility to name the printer on
the network. For Macintosh OS 9.x computers,
select the printer from within the Chooser. For
Macintosh OS X 10.1 and later, open the Print
Center Application, select the connection type,
and then select the printer.
Printer is on, but is not receiving data
Cause
Solution
The printer’s Ready indicator light is not lit.
Press
S
TOP
to return the printer to the Ready
state.
The top cover is not closed properly.
Close the top cover firmly.
A printer message other than Ready appears on
the printer control panel.
.
The interface cable is not correct for this
configuration.
Select the correct interface cable for your
configuration. See
Enhanced I/O (EIO) configuration
.
The interface cable is not securely connected to
both the printer and the computer.
Disconnect and reconnect the interface cable.
The printer is not configured correctly.
Changing printer control panel configuration
for configuration information.
The interface configurations on the printer’s
configuration page do not match the
configurations on the host computer.
Configure the printer to match the computer
configuration.
The computer is not working properly.
Try using an application that you know works
properly to check the computer, or, in DOS, type
Dir>Prn at the DOS prompt.
The computer port that the printer is connected
to is not configured or is not working properly.
Run another peripheral connected to this port to
verify that the port is working properly.
The printer has not been correctly named for the
network or Macintosh computer.
Use the appropriate utility to name the printer on
the network. For Macintosh OS 9.x computers,
select the printer from within the Chooser. For
Macintosh OS X 10.1 and later, open the Print
Center Application, select the connection type,
and select the printer.
Unable to select the printer from the computer
Cause
Solution
If you are using a switch box, the printer may not
be selected for the computer.
Select the correct printer through the switch box.
Printer is on, but nothing prints (continued)
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Chapter 8 Problemsolving
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