HP Photosmart C4344 All-in-One Printer - Manual (Page 168)

NOTE: If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Cause: The scan document settings were not set to the correct optical character
recognition (OCR) language. The OCR language tells the software how to interpret
the characters it sees in the original image. If the OCR language does not match the
language in the original, the scanned text might be incomprehensible.
The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Turn on the computer
• Solution 2: Check the cables
• Solution 3: Install or reinstall the HP Photosmart Software
Solution 1: Turn on the computer
Solution: Turn on the computer.
Cause: The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the cables
Solution: Check the cables that connect the product to your computer.
Cause: The product was not properly connected to the computer through a USB
cable.
If this did not solve the issue, try the next solution.
Solution 3: Install or reinstall the HP Photosmart Software
Solution: Install or reinstall the software that came with the product.
Cause: The software that came with the product was not installed or was not
running.
Fax troubleshooting
Use this section to solve the following fax problems:
• The product is having problems sending and receiving faxes
• The product cannot send faxes, but can receive faxes
Fax troubleshooting 165
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