HP Photosmart C4344 All-in-One Printer - Manual (Page 188)

Solution 6: If you have an answering machine on the same phone line as the
product, make sure it is connected to the correct port
Solution:
NOTE: This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the product, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
When you have an answering machine on the same phone line you use for fax calls,
you must connect the answering machine directly to the product using the port labeled
2-EXT, as shown below. You also need to set the correct number of rings to answer
for both the answering machine and product.
1 Telephone wall jack
2 Connect to the IN port on the answering machine
3 Connect to the OUT port on the answering machine
4 Telephone (optional)
5 Answering machine
6 Use the phone cord supplied in the box with the product
Make sure the product is set to receive faxes automatically and that the number of
rings to wait setting is correct. The number of rings to answer for the product should
be greater than the number of rings to answer for the answering machine. Set your
answering machine to a low number of rings and the product to answer in the
maximum number of rings supported by your product. (The maximum number of rings
varies by country/region.) In this setup, the answering machine will answer the call
and the product will monitor the line. If the product detects fax tones, the product will
receive the fax. If the call is a voice call, the answering machine will record the
incoming message.
Fax troubleshooting 185
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