HP Photosmart C4344 All-in-One Printer - Manual (Page 189)

For more information on setting up the product, see the printed documentation that
came with the product.
For more information, see:
“Choose the recommended answer setting for your setup” on page 19
Cause: The answering machine was not set up properly with the product.
If this did not solve the issue, try the next solution.
Solution 7: If you use a distintive ring service, make sure the Distinctive Ring
setting matches the ring pattern for your fax number
Solution: If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
Distinctive Ring setting on the product is set to match. For example, if the phone
company has assigned your number a double ring pattern, make sure Double
Rings is selected as the Distinctive Ring setting.
NOTE: The product cannot recognize some ring patterns, such as those with
alternating short and long ringing patterns. If you are having problems with a ring
pattern of this type, ask your phone company to assign a non-alternating ring
pattern.
If you are not using a distinctive ring service, make sure that the Distinctive Ring
setting on the product is set to All Rings.
For more information, see:
“Change the answer ring pattern for distinctive ringing” on page 20
Cause: You had a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), and the Distinctive Ring setting on
the product did not match.
If this did not solve the issue, try the next solution.
Solution 8: If you do not use a distintive ring service, make sure the Distinctive
Ring setting is set to All Rings
Solution: If you are not using a distinctive ring service, make sure that the
Distinctive Ring setting on the product is set to All Rings.
Cause: The Distinctive Ring setting was not set to All Rings (and you were not
using a distinctive ring service).
If this did not solve the issue, try the next solution.
Solution 9: Make sure other equipment on the phone line is not reducing the fax
signal
Solution: If the product shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a multi-
Chapter 14
186 Troubleshooting
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