HP Photosmart C4344 All-in-One Printer - Manual (Page 211)

The "Dial Tone Detection" test failed
Solution:
• Other equipment, which uses the same phone line as the product, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything except the product from the phone line, and then run the
test again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding them
back one at a time and rerunning the test each time, until you identify which piece
of equipment is causing the problem.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the product and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
• Make sure you have correctly connected the product to the telephone wall jack.
Using the phone cord supplied in the box with the product, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the product. For more information on setting up the product for
faxing, see the printed documentation that came with the product.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the product
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the product directly to the telephone wall jack.
• If your telephone system is not using a standard dial tone, such as some PBX
systems, this might cause the test to fail. This will not cause a problem sending
or receiving faxes. Try sending or receiving a test fax.
Chapter 14
208 Troubleshooting
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