The fax test failed – HP Photosmart C4344 All-in-One Printer User Manual
Page 206
If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire
phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-wire
phone cord adapter to the port labeled 1-LINE on the back of the product. Attach your
4-wire phone cord to the open port on the adapter and to the telephone wall jack. For
more information on using the 2-wire phone cord adapter, see the documentation that
came with it.
For more information on setting up the product, see the printed documentation that
came with the product.
Cause: The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Try removing the splitter
Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) If you are using a splitter, remove it
and connect the product directly to the telephone wall jack.
Cause: You were using a phone line splitter.
If this did not solve the issue, try the next solution.
Solution 3: Try another power outlet
Solution: Try connecting to another power outlet.
Cause: You were not using a proper power outlet for the product.
The fax test failed
If you tried to run the fax test from your computer and the fax test failed to run, the product
might be busy with another task or have an error condition preventing it from running the
fax test.
What to check
•
The product is set up properly, connected to a power supply, and is connected to your
computer. For more information on setting up the product, see the Setup Guide that
came with the product.
•
The product is turned on. If it is not, press the On button to turn on the product.
•
The print cartridges are installed correctly, the print cartridge carriage is not blocked,
and the print cartridge door is closed.
•
The product is not currently busy with another task such as aligning the printer. Check
the display. If the product is busy, wait until it completes the current task and run the
fax test again.
•
The rear door is attached to the back of the product.
•
There are no error messages on the display. If there is an error message, resolve the
problem and run the fax test again.
Fax troubleshooting
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