Solution 10: clear the memory of the product – HP Photosmart C4344 All-in-One Printer User Manual
Page 190
port switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of your
phone. A reduced fax signal can cause problems during fax reception.
•
If you are using a splitter or extension cables, try removing them and connecting
the product directly to the telephone wall jack.
•
To find out if other equipment is causing a problem, disconnect everything except
the product from the phone line, and then try to receive a fax. If you can receive
faxes successfully without the other equipment, one or more pieces of the other
equipment is causing problems; try adding them back one at a time and receiving
a fax each time, until you identify which equipment is causing the problem.
Cause: The fax signal level might not have been strong enough, which can cause
fax reception problems.
If this did not solve the issue, try the next solution.
Solution 10: Clear the memory of the product
Solution: If Backup Fax Reception is enabled and there is an error condition on
the product, the memory might become full of faxes that have not yet been printed
and the product will stop answering calls. If an error condition exists that is preventing
the product from printing faxes, review the display for information on the error
condition. Make sure:
•
The product is set up correctly for faxing. See the printed documentation for more
information.
•
There is paper loaded in the input tray.
•
There is no paper jam.
•
The print cartridge door is closed. If not, close the print cartridge door, as shown
below:
•
The print carriage is not stalled or blocked. Turn off the product, remove any
objects that are blocking the print cartridge carriage (including any packing
materials), and then turn on the product again.
Resolve any problems found. The product automatically begins printing all the
unprinted faxes from memory. To clear the memory, you can also delete the faxes
stored in memory by turning off the product.
Cause: The memory of the product was full.
If this did not solve the issue, try the next solution.
Fax troubleshooting
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