HP Photosmart C4344 All-in-One Printer - Manual (Page 177)

Cause: The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Check the fax number
Solution: Check to see that the fax number you entered is correct and in the proper
format. For example, you might need to dial a "9" prefix, depending on your phone
system.
If your phone line has a PBX system, make sure you are dialing the number for an
outside line before dialing the fax number.
Cause: The number you entered when sending the fax was not in the proper format.
If this did not solve the issue, try the next solution.
Solution 3: Dial the fax number more slowly
Solution: Insert some pauses in the number sequence to slow the dialing pace. For
example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in
the fax number you are typing, press the symbols button on the keypad (indicated by
an asterisk) until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the
phone line as you dial. You can set the pace of your dialing and respond to prompts
as you dial.
For more information, see:
“Send a fax using monitor dialing” on page 82
Cause: The product might have been dialing too fast or too soon.
If this did not solve the issue, try the next solution.
Solution 4: Check the receiving fax machine for problems
Solution: Try calling the fax number from a telephone and listen for fax tones. If
you cannot hear fax tones, the receiving fax might not be turned on or connected, or
a voice mail service could be interfering with the recipient's phone line. You can also
ask the recipient to check the receiving fax machine for any problems.
Cause: The receiving fax machine was having problems.
Chapter 14
174 Troubleshooting
T
roub
les
hoot
ing