HP Photosmart C4344 All-in-One Printer - Manual (Page 193)

• Solution 5: Clear the memory of the product
• Solution 6: Check for error messages on the display
Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On light
is not lit, the product is turned off. Make sure the power cord is firmly connected to
the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Check the Auto Answer setting
Solution: Depending on your office setup, you might be able to set the product to
answer incoming calls automatically. To find out what the recommended answer
mode is for your office setup, see the printed documentation that came with the
product.
If you must have Auto Answer off, you will need to press Scan/Fax and Start Fax
to receive a fax.
Cause: Auto Answer was turned off, which means that the product would not
answer incoming calls. You must be available to respond in person to incoming fax
calls in order to receive faxes.
If this did not solve the issue, try the next solution.
Solution 3: If you use a distintive ring service, make sure the Distinctive Ring
setting matches the ring pattern for your fax number
Solution: If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
Distinctive Ring setting on the product is set to match. For example, if the phone
company has assigned your number a double ring pattern, make sure Double
Rings is selected as the Distinctive Ring setting.
NOTE: The product cannot recognize some ring patterns, such as those with
alternating short and long ringing patterns. If you are having problems with a ring
pattern of this type, ask your phone company to assign a non-alternating ring
pattern.
If you are not using a distinctive ring service, make sure that the Distinctive Ring
setting on the product is set to All Rings.
For more information, see:
“Change the answer ring pattern for distinctive ringing” on page 20
Cause: You had a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), and the Distinctive Ring setting on
the product did not match.
Chapter 14
190 Troubleshooting
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