Faxes are received but do not print – HP Photosmart C4344 All-in-One Printer User Manual
Page 196
the fax was not stored in memory for some reason (for example, if the product was
out of memory), you will need to contact the sender and ask for the fax to be resent.
For more information, see:
“Load full-size paper or small-size photo paper” on page 33
Cause: The paper was not loaded correctly in the input tray.
If this did not solve the issue, try the next solution.
Solution 2: Check the sending fax machine for problems
Solution: Check with the sender to find out how many pages were sent. The
sending fax machine might have failed to feed each page of the original.
Cause: The sending fax machine was having problems.
Faxes are received but do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clear any paper jams and make sure paper is loaded in the input tray
•
Solution 2: Check for error messages on the display
•
Solution 3: Make sure the print carriage is not stalled or blocked
Solution 1: Clear any paper jams and make sure paper is loaded in the input tray
Solution: The product might have a paper jam or be out of paper. If you have
Backup Fax Reception enabled, the product might have stored the fax in memory
upon reception. After clearing the paper jam or loading paper in the input tray, the
product automatically begins printing all the unprinted faxes from memory, in the order
they were received. If you do not have Backup Fax Reception enabled, or if the fax
was not stored in memory for some reason (for example, if the product was out of
memory), ask the sender to resend the fax.
For more information, see:
•
“Clear paper jams” on page 120
•
“Load full-size paper or small-size photo paper” on page 33
Cause: The product had a paper jam or was out of paper.
If this did not solve the issue, try the next solution.
Fax troubleshooting
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