Technical support – Konica Minolta eCopy User Manual
Page 10
2 | Getting Started
Technical support
Technical support is available to registered users of eCopy software during the warranty period or
for the duration of your software support and maintenance agreement. Contact your supplier for
details.
The maintenance agreement identifies the service provider. In most cases the dealer or distributor
who provided the eCopy product to your organization also provides support. The dealer or
distributor provides information about getting assistance for product installation,
implementation, and usage. The eCopy Technical Support, Quality Assurance, and Development
organizations provide backup support to the network of dealers and distributors. Policies
established with each distributor of eCopy products determine how customer inquiries are
escalated.
When you open a Technical Support case, your service provider will tell you what identification
information you need to provide to validate the status of your support contract.
In addition to support provided by your dealer or distributor, the eCopy Technical Support Web
site
provides access to a knowledge base that includes Frequently
Asked Questions (FAQs), product support matrices, product information, and Technical Support
contact information.