Support services, Back cover, Rockwell automation support – Rockwell Automation 1738-ADNX ArmorPoint I/O DeviceNet Adapters User Manual

Page 134: Installation assistance, New product satisfaction return

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Publication 1738-UM001A-EN-P - February 2005

17

PN 957899-58

Copyright © 2005 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.

Rockwell Automation
Support

Rockwell Automation provides technical information on the web to assist you
in using our products. At http://support.rockwellautomation.com, you can
find technical manuals, a knowledge base of FAQs, technical and application
notes, sample code and links to software service packs, and a MySupport
feature that you can customize to make the best use of these tools.

For an additional level of technical phone support for installation,
configuration and troubleshooting, we offer TechConnect Support programs.
For more information, contact your local distributor or Rockwell Automation
representative, or visit http://support.rockwellautomation.com.

Installation Assistance

If you experience a problem with a hardware module within the first 24
hours of installation, please review the information that's contained in this
manual. You can also contact a special Customer Support number for initial
help in getting your module up and running:

New Product Satisfaction Return

Rockwell tests all of our products to ensure that they are fully operational
when shipped from the manufacturing facility. However, if your product is
not functioning and needs to be returned:

RSNetWorx for DeviceNet, DeviceNetManager, PointBus, ControlFlash, and ArmorPoint I/O are trademarks of
Rockwell Automation. DeviceNet is a trademark of Open DeviceNet Vendor Association.

United States

1.440.646.3223
Monday – Friday, 8am – 5pm EST

Outside United
States

Please contact your local Rockwell Automation representative for any
technical support issues.

United States

Contact your distributor. You must provide a Customer Support case
number (see phone number above to obtain one) to your distributor in
order to complete the return process.

Outside United
States

Please contact your local Rockwell Automation representative for
return procedure.

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