Rockwell Automation FactoryTalk AssetCentre Installation Guide 5.0 - Manual (Page 79)

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Troubleshooting FactoryTalk AssetCentre
installation
For issues not included here and for additional tips and design considerations, please refer
to the Rockwell Automation Knowledge Base online at
http://www.rockwellautomation.com/knowledgebase/ .
General installation
A red x appears next to an item to be installed
The initial window in each installation (server, client, and agent) displays a list of all
necessary components, whether they were found on the computer, and whether they will
be installed. A red x is displayed next to a component if the installer could not determine
whether the correct version already exists on that computer.
Contact Technical Support using the contact information provided on the copyright page
at the beginning of this guide.
A “Program Maintenance” window appears while installing
This indicates that the component of the software you are installing is already installed.
You do not need to install it again. If you suspect your installation is damaged, you can
choose to repair the installation.
Server installation
SQL collation error encountered during database installation
The SQL Server collation must be case-insensitive for use with FactoryTalk AssetCentre
software. If your SQL Server collation is case-sensitive, the FactoryTalk AssetCentre
database installation will fail. Follow the directions here if your SQL Server collation is
case-sensitive.
 If this SQL Server has no other databases on it, do one of the following:
 Uninstall SQL Server and reinstall it using the default collation in the setup
program.
 Rebuild the master database using a case-insensitive collation. Refer to the SQL
Server online books for instructions.
FTAC-IN005A-EN-E.book Page 73 Monday, March 4, 2013 4:03 PM