The client and server versions are incompatible – Rockwell Automation FactoryTalk AssetCentre Installation Guide 5.0 User Manual
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“The client and server versions are incompatible”
The FactoryTalk AssetCentre software installed on the server has been updated, and the
software on the client needs to be updated. See “Checking to see if the client is installed
correctly” on page 49.
“Cannot initialize application eventing subsystem” or “No
connection could be made because the target machine
actively refused it” appears when starting the client
If you see the error “Cannot initialize application eventing subsystem” or an error
indicating that the target machine actively refused the connection, then:
Make sure the FactoryTalk AssetCentre Server service is started on the server
computer.
Restart the client computer.
If you still see the error, stop and disable all schedules. Restart the FactoryTalk
AssetCentre server computer.
See “If the FactoryTalk AssetCentre server is installed to a drive other than C:” on
page 78.
“At least one service or driver failed during system startup.
Use Event Viewer to examine the event log for details”
appears when attempting to start the client
This message may appear when launching RSLinx Classic on a system that has both
RSLinx Classic and RSLinx Enterprise installed. The System Event log contains the
message, “The A-B Virtual Backplane service failed to start due to the following error:
The system cannot find the file specified.”
In some cases, the Virtual Backplane driver does not get installed correctly. For more
information see the Rockwell Automation Knowledgebase article 34128
(
While the server is restarting other users will not be able to edit the asset tree, create or edit
schedules and searches, view information in the logs, and so on. Also, most data will not be
logged during the reboot. The exception is audit data generated by other software products
such as RSLogix software, which is cached and will appear in the audit log when the server
comes back online.
FTAC-IN005A-EN-E.book Page 77 Monday, March 4, 2013 4:03 PM