Other errors starting the client, Starting the agent – Rockwell Automation FactoryTalk AssetCentre Installation Guide 5.0 User Manual
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Other errors starting the client
If the client won’t start or you see other error messages not specifically mentioned above,
try the following:
Make sure the client computer is connected to the network and the network is
operational.
Make sure the FactoryTalk AssetCentre server computer is running.
Make sure the FactoryTalk AssetCentre Server service, IIS, and SQL Server are all
running on the server computer (and the database computer if separate). To check IIS,
see the gray box “To make sure IIS is running on the server computer” on page 75.
Make sure the correct FactoryTalk Directory is specified. On the machine running the
client, select Start > All Programs > Rockwell Software > FactoryTalk Tools >
Specify FactoryTalk Directory Location.
If you are running in an environment without a domain controller (in a workgroup),
you may need to turn off the single sign-on feature of FactoryTalk. See the
FactoryTalk help for more information.
Make sure the server location setting is correct. On the server computer, click Start >
All Programs > Rockwell Software > FactoryTalk AssetCentre Server > Server
Settings. The server location must be set in this utility, NOT in the FactoryTalk
Administration Console.
Make sure the SQL Connection is set properly. On the server computer, click Start >
All Programs > Rockwell Software > FactoryTalk AssetCentre Server > Data
Source Configuration.
If you are using a firewall, make sure your firewall is configured properly to permit
access to the FactoryTalk AssetCentre Server. See “Network requirements” on page 9
and “Additional ports you may have to open” on page 82.
Starting the agent
If the FactoryTalk AssetCentre software installed on the server has been updated, the
agent will not start until the software on the agent is updated. See “Checking to see if the
agent software is current” on page 66.
FTAC-IN005A-EN-E.book Page 79 Monday, March 4, 2013 4:03 PM