Rockwell Automation FactoryTalk AssetCentre Installation Guide 5.0 - Manual (Page 81)

7 • T ROUBLESHOOTING F ACTORY T ALK A SSET C ENTRE INSTALLATION
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To resolve this problem, make sure IIS is correctly installed. For more information about
IIS installation, see “Installing IIS on Windows Server 2008 or Windows Server 2008 R2”
on page 18.
Client and agent installation
Web page for installing the FactoryTalk AssetCentre client and
agent cannot be displayed
 Make sure the FactoryTalk AssetCentre server computer is running. In the Windows
Services utility, make sure that the FactoryTalk AssetCentre Server service is running.
 Make sure you have access to your local area network.
 Make sure you are installing the software as an administrator or an account with
administrative privileges.
 Make sure IIS is running on the server computer. For instructions, see the gray box,
next.
 Try logging on to the server computer from the client. On the client computer, click
Start, then select Run. In the Open field type two backslashes and then the server
name (for example, \\ourserver). Click OK. You will be asked to log in to the server.
 If you are using a firewall, make sure File and Printer Sharing is permitted through the
firewall. Port 80 (or whatever port used for HTTP on the server machine) also needs to
be permitted.
T O MAKE SURE IIS IS RUNNING ON THE SERVER COMPUTER
a. Click Start. On the Start menu, right-click the My Computer icon, and then click
Manage. This starts the Computer Management console.
b. In the Computer Management console, open Services and Applications.
c. Click Internet Information Services. The right pane lists the Internet services
running under IIS. Open the Web Sites folder, and make sure the correct web site
for IIS is “Running.” This is generally the “Default Web Site,” however, if you
have created a different web site for IIS (see page 18) be sure to select that web site
instead. If the web site is not running, continue to step d.
d. To start the service, right-click the Default Web Sites icon, and then select Start.
FTAC-IN005A-EN-E.book Page 75 Monday, March 4, 2013 4:03 PM