Rockwell Automation FactoryTalk AssetCentre Installation Guide 5.0 - Manual (Page 82)

7 • T ROUBLESHOOTING F ACTORY T ALK A SSET C ENTRE INSTALLATION
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“Error reading Primary Server Name from FactoryTalk
Directory” during client installation
This error occurs when the computer on which you are installing the client is not using the
same FactoryTalk Directory as the computer running the FactoryTalk AssetCentre server,
or there was an error in the FactoryTalk Services Platform.
1. On the FactoryTalk AssetCentre server computer, set the FactoryTalk Directory
location. Click Start > All Programs > Rockwell Software > FactoryTalk Tools >
Specify FactoryTalk Directory Location.
2. Log in if prompted to do so, and then specify the location of the FactoryTalk
Directory.
3. Close any clients that are connected to the server.
4. Restart the FactoryTalk Directory Server.
“Currently logged in Windows user is not part of the
Administrators group” during client and agent installation
To resolve this problem, make sure you are installing the software as an administrator or a
user with administrative privileges.
Starting the client
“Error initializing FactoryTalk AssetCentre” appears when
attempting to start the client
The FactoryTalk AssetCentre server may have failed (or you may have lost your network
connection to the server) or the computer on which you installed the client may not be part
of the FactoryTalk Directory.
 Check the server (see “Other errors starting the client” on page 79).
 Try adding the client computer to the FactoryTalk Network Directory. From another
computer that has access to the FactoryTalk Directory (the FactoryTalk AssetCentre
server, for example), use the FactoryTalk Administration Console to add the computer
to the FactoryTalk Directory. See “Adding computers to the FactoryTalk Directory”
on page 68.
 See “If the FactoryTalk AssetCentre server is installed to a drive other than C:” on
page 78.
FTAC-IN005A-EN-E.book Page 76 Monday, March 4, 2013 4:03 PM