Dell Open Manage Print Manager Software - Manual (Page 180)

180 Alerts
Using Trouble-Ticket Alert Templates
OMPM provides an option to choose one or more trouble-ticket templates. The chosen template
contains the system e-mail, subject & message body by default.
To configure a Trouble-Ticket Alert template, perform the following steps:
1 In the Trouble-Ticket Alert Options section, select an alert template from the Alert Template drop-
down box.
NOTE: The selected alert template should ideally match the selected alert type. For example, if the alert
type is Toner, the alert template that you chose should be related to Toners only, such as TTA_Toner and so
on. Refer to Mapping Alert Type with Custom Trouble-Ticket Alert Template.
2 In the System Email field, enter the system Email address.
NOTE: The Subject Line field and Mail Body field contain default content with variables from the Trouble-
Ticket Alert template. These variables will be translated to actual values when the Email is sent.
3 In the Append Note to email field, enter any note that you want to add to the Email.
4 To add an additional alert template, click the button at the right-hand side of the Alert Template
drop-down box and enter/select the appropriate values for the additional alert template.
NOTE: To delete a template, click the button at the right-hand side of the Alert Template drop-down box
of the template that you want to delete.
5 Click OK.
NOTE: For further information regarding Alert templates refer to Alert Templates in Frequently Asked Questions.