Dell Open Manage Print Manager Software - Manual (Page 244)

244 Troubleshooting
2011 Could not synchronize
printer details.
Warning Refresh the widget. If problem persists, stop and start
OMPM service on the machine where OMPM is
installed. To restart OMPM services, traverse to the
folder <OMPM Install directory>\Dell
Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run
as administrator.
2012 Could not apply updated
printer details.
Warning Refresh the widget. If problem persists, stop and start
OMPM service on the machine where OMPM is
installed. To restart OMPM services, traverse to the
folder <OMPM Install directory>\Dell Printers\
OpenManag\OMPMv2.0\server. Right click
RestartServices.bat and select Run as administrator.
2013 Could not add group. Warning Refresh the widget. If problem persists, stop and start
OMPM service on the machine where OMPM is
installed. To restart OMPM services, traverse to the
folder <OMPM Install directory>\Dell Printers\
OpenManage\OMPMv2.0\server. Right click
RestartServices.bat and select Run as administrator.
2014 Could not edit group. Warning Refresh the widget and check if the group is already
deleted by another user.
2015 Could not delete group(s). Warning Refresh the widget and check if the group is already
deleted by another user.
2016 Could not add Printer(s)
to group.
Warning Refresh the widget and check if dragged printer is
already part of the group.
2017 Could not retrieve group
information from
local repository.
Warning Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder <OMPM Install directory>\
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
2018 Group with same name
already exist.
Warning Please change the name and try again.
2019 Could not create/generate
the report.
Warning Refresh the widget and check if custom report with
the same name already exists.
Error Code Error Message Severity Solution