Dell Open Manage Print Manager Software - Manual (Page 251)

Troubleshooting 251
1020 Local Trap handler service
not running.
Critical Disable windows SNMP Trap service and then start
the Net-SNMP trap handler. These services are found
at services control panel. You can access these by
typing in services.msc in command prompt.
1021 SMTP authentication failed. Critical Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder <OMPM Install directory>\
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
2049 Could not retrieve user
information from
local repository.
Warning Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder <OMPM Install directory>\
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
2050 Could not retrieve user
information from
local repository.
Warning Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder <OMPM Install directory>\
Dell Printers\OpenManage\OMPMv2.0\server. Right
click RestartServices.bat and select Run as
administrator. Retry accessing the portal after
2-3 minutes.
2051 Alert with same name already
exists. Please change the
name and try again.
Warning
2052 Unable to receive alerts from
SNMP traps.
Warning On the machine running the OMPM server, either
disable the firewall or add an exception of UDP
port 162.
Error Code Error Message Severity Solution