Dell Open Manage Print Manager Software - Manual (Page 262)

262 Frequently Asked Questions
b Delete the earlier alert configurations, refresh the alert screen and add a new alert configuration
to use updated system email address.
4 "I deleted an existing template unintentionally from the folder and I have alerts configured using
that template".
Answer: To rectify the issue, perform the following steps:
a Subsequent mail alerts will not be sent.
b New alerts cannot be configured with that template.
c The deleted template format cannot be retrieved.
d Delete the existing configurations associated with that template, create the same template and
add it to OMPM.
5 "I have added OMPM supported language strings in my template, but the strings appear either like
boxes or like encrypted data or don't appear at all in OMPM".
Answer: To rectify the issue, perform the following steps:
a While creating or editing templates, make sure that template is saved with UTF-8 encoding.
b Make sure you have the appropriate language pack installed on your system.
6 "I have upgraded OMPM, but I do not see the latest alert screens".
Answer: To rectify the issue, perform the following steps:
a Clear your browser cache, close the browser and then run OMPM.
b Check if the following folder is present: <OMPM Install directory>\Dell
Printers\OpenManage\OMPMv2.0\ alert_templates>
• If Yes, restart your machine
• If No, upgrade was not successful
c Try uninstalling and reinstalling OMPM.
7 "I want to be able to create a new or modify an existing variable and associate a value to it".
Answer: OMPM does not provide this feature. You can only use the pre-defined variables available.