Dell Open Manage Print Manager Software - Manual (Page 239)

Troubleshooting 239
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Troubleshooting
An error code is a response to a problematic event in the application. The error codes provide
information about an error that has occurred in the application. Depending on the severity of an event
and its impact on the application, the error codes are classified as Critical and Warning.
This section lists the error codes generated in OpenManage Printer Manager (OMPM) along with the
severity level.
NOTE: When you open the OMPM URL in the browser, OMPM Login screen does not appear. Instead the
browser asks you to download flash component. Download the latest browser flash plugin from the Adobe site.
NOTE: All printers are not discovered during the discovery process. This is due to delay in printer response or
network latency which causes timeout in OMPM. The timeout value during discovery is set to a higher value by
increasing the value of following registry key DiscTimeoutInSecs under
HKEY_LOCAL_MACHINE\SOFTWARE\Dell\OMPMv2\Config. By default, this value is set to 10 seconds. Note that
discovery process may slow down if this value is increased as OMPM has to wait longer for response after
sending a request.
NOTE: If you do not see the published changes on OMPM user interface after upgrading OMPM to a new
version, clear the browser cache and access the OMPM URL again.
NOTE: If you get the error message "Unable to connect with the server. Please try again after some time", then
flush the browser cache. If you are using IE browser, then apply the following settings:
a
Select Tools  Internet Options.
b In the Browsing History section of the Internet Options window that appears, click Settings.
c In the Check for newer versions of stored pages section of the Temporary Internet Files and
History Settings window that appears, select ’Every Time I visit the webpage’ and click OK.
d Restart the browser and then launch OMPM.
If you are using any other OMPM supported browser, ensure that you make similar changes to the
browser settings.
NOTE: When you access OMPM via IE on a Windows 2012 R2 operating system and if you are unable to log in to
OMPM, you must then add the OMPM website in the 'Compatibility View Settings' option found in IE 'Tools'. You
may have to add this setting every time you restart your system.