Dell Open Manage Print Manager Software - Manual (Page 261)

Frequently Asked Questions 261
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Frequently Asked Questions
This chapter lists solutions to the issues and concerns that users may encounter while using OMPM.
The FAQs are organized context wise. For example, to view FAQs for Alerts, scroll down to the Alerts
section in this chapter.
Alert Templates
1 "I have added a new template but I am not able to see the template in OMPM".
Answer: To rectify the issue, perform the following steps:
a Check if the template is located in the folder <OMPM Install directory>\Dell
Printers\OpenManage\OMPMv2.0\ alert_templates>.
b Check if the template file is saved with a .txt extension.
c If OMPM is running, refresh the alert screen and then add/update an alert configuration.
2 "I have edited an existing template in the 'alert_templates' folder, but I am not able to see the
template changes in OMPM".
Answer: To rectify the issue, perform the following steps:
a If OMPM is running, refresh the alert screen and then add/update an alert configuration.
b Copy the template from the 'alert_templates' folder to the Desktop, edit and save the template
and then overwrite the existing template in the 'alert_templates' folder.
3 "I have edited an existing template and changed the system E-mail address, but I do not see the
template in OMPM".
Answer: To rectify the issue, perform the following steps:
a If the system E-mail address was changed and saved from OMPM for a particular alert
configuration then the saved value will be shown.