Dell Open Manage Print Manager Software - Manual (Page 241)

Troubleshooting 241
1006 Unable to connect with the
server. Please try again
after sometime.
Critical On the browser, bypass proxy for the OMPM server.
You can bypass the proxy server by entering the IP
address of the OMPM server in the proxy exception
box provided by the browser. Access the portal and
verify if the issue is fixed. If the problem persists, stop
and start OMPM service and retry accessing the
portal after 2-3 minutes.
1007 Client is unable to connect
to the database.
Critical Check for Client DB and libsqlite3-0.dll in <OMPM
Install directory> \Dell Printers\OpenManage\
OMPMv2.0\client folder. Reinstall the OMPM
software if these files are unavailable.
1008 Client is unable to retrieve
information from printer
template in local repository.
Critical Register the template for the printer using template
widget. Refer Registering New Templates.
1009 Unable to retrieve printer
information from
local repository.
Critical Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder <OMPM Install directory>
\Dell Printers\OpenManage\OMPMv2.0\server.
Right click RestartServices.bat and select Run
as administrator.
1010 Unable to retrieve
application configuration
from local repository.
Critical Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder <OMPM Install directory>
\Dell Printers\OpenManage\OMPMv2.0\server.
Right click RestartServices.bat and select Run
as administrator.
1011 Unable to store printer
information into the
local repository.
Critical Stop and start OMPM service on the machine where
OMPM is installed. To restart OMPM services,
traverse to the folder <OMPM Install directory>
\Dell Printers\OpenManage\OMPMv2.0\server.
Right click RestartServices.bat and select Run
as administrator.
Error Code Error Message Severity Solution