Dell Open Manage Print Manager Software - Manual (Page 263)

Frequently Asked Questions 263
8 "I have used a pre-defined variable but I either do not see a value or see a different value in the mail".
Answer: This could be caused due to one or all of the following reasons:
• Variable used does not exactly match the pre-defined OMPM variable
• Variable is not used in the intended context
• That parameter does not have a value
9 "I have configured an alert, but have not received a mail yet".
Answer: This could be caused due to one or all of the following reasons:
• Template does not exist in the folder <OMPM Install directory>\Dell
Printers\OpenManage\OMPMv2.0\ alert_templates>
• SMTP configuration setting is not set or saved
• SMTP Settings are incorrect
• Your organization policy does not allow you to send mails from a third party tool
• Mails may be queued and subject to scan based on company policy
• System mail id may be listed in the spam list of your mail exchange
• Contact your mail administrator
10 "I have used an alert trouble-ticket template, but I see different or no values for the pre-defined
variables in the system generated mail".
Answer: This could be caused due to one or all of the following reasons:
• The alert type selected does not match the trouble-ticket alert template
• Variable is not used in the intended context
• That parameter does not have a value