Dell Open Manage Print Manager Software - Manual (Page 181)

Alerts 181
Creating and Installing a Trouble-Ticket Alert Template
OMPM has a provision to enable you to create and install a Trouble-Ticket Template.
To create and install a Trouble-Ticket Template, perform the following steps:
NOTE: Ensure the presence of CRLF at each of the following instances:
• After variable and content
• Between two variables (a single line gap)
1 Open an editor that supports UTF-8 encoding, such as Notepad.
2 Create a template in the following format:
3 Save the template as a .txt file with UTF-8 encoding at the following location " <OMPM Install
directory>\Dell Printers\ OpenManage\OMPMv2.0\alert_templates
" folder.
Parameter Description
%OMPM_AT_MAP_<PRIM
ARY ALERT TYPE>%
# Alert map variable. This is optional.
Replace the text "
<PRIMARY ALERT TYPE> " with the alert type selected.
For example, if the alert type selected is Toner, then enter
%OMPM_AT_MAP_TONER%. Refer to Mapping Alert Type with Custom
Trouble-Ticket Alert Template.
%OMPM_AT_EmailId% # Enter only one system e-mail address.
NOTE: E-mail address must not exceed 768 characters.
[email protected]
%OMPM_AT_EmailSubject%
# Subject should not exceed a line.
NOTE: E-mail subject must not exceed 768 characters.
Custom template 1 subject
%OMPM_AT_EmailBody%
# Mail body that will be appended.
Custom template 1 mail body
@IPAddress=%PrinterIP%
# The parameter with @ is the intended systems variable while the parameter
to its right is the OMPM variable.
@Serial=%SerialNumber%
@ServiceTag=%ServiceTag%
@Toner=%TonerGroup%