Panasonic WV-CU20 - Manual (Page 141)

Prior to having the unit repaired, check the following items.
[Troubleshooting in the system using a WWW browser]
Symptoms Check items
No access from the browser. • Is a lOBase-T/lOOBase-Tx cable connected to the Ethernet connector on the rear panel?
• Is the link indicator of the front panel on?
If it is not on, the unit is not correctly connected to the LAN or the network is not correctly
connected. Check for any poor contact or cable disconnection.
• Is the WJ-NT204 IP address correctly set?
• Is the wrong IP address accessed?
If making access from Windows98, 98SE, ME, 2000 or UNIX, check the connection in the
following manner,
>ping [IP address set in the WJ-NT204]
If the WJ-NT204 responds to the above command, the connection is correct. If it does not
respond, perform the following procedures:
(1) Initialize referring to MODE SETTING to reset the IP address to 192.168,0.10,
{2) Set the IP address again referring to GLOBAL NETWORK CONNECTION.
* Has the set IP address already been assigned to another device?
• Does the set IP address match the conventions of the network/subnet to which the
WJ-NT204 is connected?
WJ-NT204 and client PC connected to the same subnet:
• Are the IP addresses of the WJ-NT204 and the client PC set for the same subnet?
• Is the browser set to
(Use proxy server]?
When accessing an NT204 on the same subnet, it is recommended to select [Do not use
proxy server] for the IP address.
WJ-NT204 and client PC connected to different subnets:
• Is the correct value set for the WJ'NT204 default gateway?
No image is displayed. • Are power switches of cameras and other connected devices turned on?
Did you install the Plug-in when the MODE is set to H.323/H.261?
If Yes, check the OS. Windows95 is not applicable to this system.
(mages are not updated. • With some WWW browsers or browser versions images may not be updated, camera con­
trol may not function normally, etc. It is recommended to use Netscape Navigator Ver, 4.7
or higher, or Internet Explorer Ver. 5.0 or higher.
• Under conditions such as network congestion or simultaneous access to the WJ-NT204 by
too many users, the display of images may be suspended. In this case, click the [Refresh]
button.
The certification window that opens
when displaying a default page can*
not be closed.
• Enter correct user name and password.
If the correct user name and password are unknown, repeatedly press the [ESC] button on
the screen. If a series of more than one input is accepted, the certification window is not
displayed again.
HTML file is not displayed. • Check the contents of the HTML file.
An HTML file is not displayed, if it is incorrectly described or broken.
HTML files may be broken, if they have not been fully initialized. Initialize the files again by
turning on the Mode Setup Switch No. 2 of the WJ-NT204.
Image get is abnormally slow, or PC
does not react at all.
• According to an announcement by Microsoft, Windows95 may develop trouble if operated
uninterruptedly for more than 50 consecutive days. It is recommended to reset your PC
once a week.
Live images cannot be updated. • Image requests may not be made to the WJ-NT204, because data are called from the
cache of the PC. Should this phenomenon occur frequently, it is recommended to set the
browser in the following manner:
For Netscape Navigator
In the [SETTING] menu, set the memory cache and disk cache under [DETAIL-CACHE]
to 0 Kbyte.
For Internet Explorer
In the View drop-down menu of the browser, click Internet Options, and then click Settings
for Temporary Internet Files, Under [Check for newer version of stored pages], mark
[Every visit to the page].
A message “Call fatted. Reason is
11." appears.
• The accessed transmitter is in communication with four receivers. The fifth is not allowed to
connect. Wait for a while and try connection again.
Dark stripes appear in the edges of a
picture. These are added by the devices on the transmitter site for the administration purposes in the
following cases.
• A WJ-HD100 or WJ-FS416 is connected with the transmitter
• H.323 is selected with 640x480 pixels for the transmitter
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