No clients in the console, Troubleshooting a remote console connection – Faronics Deep Freeze Enterprise User Manual
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Deep Freeze Enterprise User Guide
Appendix C
Troubleshooting a Remote Console Connection
No Clients In the Console
The following are some common reasons why clients fail to appear in the Console.
1. The Console and clients do not contain the correct network settings.
If the Console is set up to run under one port and the clients are using another, they will not be
able to see each other. Also, if the computers are configured for LAN/WAN, the IP must be equal
to the IP of the machine where the Console is running.
The default LAN setup works as long as all the machines running the computer and Console exist
on the same subnet. However, if a VLAN is being run, or if there are several subnets where the
clients exist, the computer install must be configured to run under the LAN/WAN settings.
2. Something on the network is blocking the port used between the Console and the
clients.
Check for a connection using a ping. The clients are unable to send packets to the Console/Remote
Console because there does not seem to be a route to the host. Attempting to ping the IP of the
Console/Remote Console does not seem to work. To resolve this issue, make sure the two
machines can connect to each other.
If a server, router, or switch on the network is not allowing the port to get through, the clients will
not be seen. By default, 7725 is the port being used.
3. The workstations were created under a different Customization Code than the Console.
When the Deep Freeze Configuration Administrator is first run, a prompt for a Customization
Code appears. This code is very important as it encrypts the software. This means that any
workstations created are encrypted with this Customization Code. If a Console was created using
another administrator that was installed with a different Customization Code, it cannot see
workstations created under the original code. The workstations and Console must be created
under a Configuration Administrator installed using the same exact Customization Code.