NCast PR-HD - Manual (Page 81)

NCast Presentation Recorder Reference Manual
8.4. S ERIAL LOGS
8.4.1. Serial Command Logging
Serial command activity can be initiated from the RS-232 connector or the Telnet interface. Serial commands
are also used with the Scheduler interface. This screen allows inspection of recent activity for the Serial link.
8.4.2. Download Logs
Log reporting is an important tool which NCast uses to diagnose any problems, whether they hardware or
software, bugs or operational issues. When reporting a problem, please click on the “Download Logs” button
which will create a .zip file of recently logged activity. Make a note of the time of the incident (if known) and
forward this information to NCast for analysis.
NCast Corporation Revision 2.2
Page 81