Quintum Technologies Tenor Call Relay SP - Manual (Page 82)

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Chapter 8: Diagnostics/Maintenance
Unit Provisioning
An error with Tenor Call Relay SP’s provisioning may cause a number of problems. Sometimes, it may be a
simple error, such as an incorrect IP address or telephone number. Evaluate your system provisioning. Check
all data provisioning information, and re-configure if necessary.
Ping Unit
Ping enables you to ping an IP address. See Chapter 4: Getting Started with Command Line Interface (CLI)
for more information about how to access the ping command.
Communication between computer’s serial
port and Call Relay SP console port cannot
be established. Verify use of RS232 cable.
Verify DB-9 cable is firmly placed in the CPU’s console
port and your PC’s serial port.
Verify Terminal port settings at 38400 BPS 8N1 No Flow
Control.
Call Relay SP cannot receive or transmit
calls. Generate alarm list for more information.
For DC only: The breaker trips due to exces-
sive current. Power on/off using the circuit breaker.
Common Symptom/Problem Description/Solution