HP StorageWorks XP Remote Web Console Software - Manual (Page 137)

Continuous Access XP Journal user guide 137
For more information about status of data volumes, see ” Continuous Access XP Journal data volume pair
status ” on page 28.
Troubleshooting
You are responsible for the operation and normal maintenance of the Command View XP management
station. For troubleshooting information on Command View XP, see the Troubleshooting chapter of the
HP StorageWorks Command View XP User Guide for XP Disk Arrays.
The following are guidelines for troubleshooting the Command View XP management station:
• Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly attached.
• Reboot the computer. Close any programs that are not responding. If necessary, reboot the computer
and restart Command View XP.
• Check error codes.
• Check the status lamp on the Command View XP main pane. If the color of the lamp is yellow or red,
check the status of the disk array on the Status pane (see the HP StorageWorks Command View XP
User Guide for XP Disk Arrays). If you are unable to resolve an error condition, contact the
HP Technical Support Center.
• Download the Command View XP trace files using the FD Dump Tool. If you are unable to resolve an
error condition, copy the Command View XP configuration information onto floppy disks using the FD
Dump Tool. Contact the HP Technical Support Center (see ” Calling the HP Support Center ” on
page 143), and give the information on the floppy disks to the HP service personnel.
Troubleshooting Command View XP or XP Remote Web Console operations
Table 28 provides general troubleshooting information for Continuous Access XP Journal. Table 29
provides troubleshooting information for logical paths between disk arrays. Table 30 and Table 31 provide
troubleshooting information for suspended Continuous Access XP Journal pairs.
See ”
Continuous Access XP Journal error codes ” on page 142 for a description of the Continuous Access
XP Journal error messages displayed on the Command View XP management station or XP Remote Web
Console. See ” SIM reporting ” on page 146 for a brief description of local disk array service information
messages (SIMs).
Table 28 General troubleshooting information for Continuous Access XP Journal
Error Corrective action
The Command View XP management
station hangs, or Continuous Access XP
Journal operations do not function
properly.
Ensure that the problem is not caused by the computer or Ethernet
hardware or software, and restart the computer. Restarting the Command
View XP management station does not affect Continuous Access XP
Journal operations in progress.
Ensure that all Continuous Access XP Journal requirements and
restrictions are met. See ” Continuous Access XP Journal operations
requirements and restrictions ” on page 35.
Ensure that the primary disk array, secondary disk array, and remote
copy connections are powered on, and NVS and cache are fully
operational.
Check all entered values and parameters to ensure you entered the
correct information on the Command View XP management station (for
example, secondary disk array S/N, path parameters, primary data
volume IDs, and secondary data volume IDs).
Ensure you are not using Auto LUN.
An initiator or RCP channel-enable LED
indicator (on the Command View XP
control pane) is off or flashing.
Call the HP Support Center for assistance.
Status of pairs and/or logical paths is
not displayed correctly.
Check if you selected correct items or options in Continuous Access XP
Journal panes, such as the DKC Operation pane, Pair Operation pane,
and Display Filter pane.