Kontron TIGH2U Carrier Grade Server - Manual (Page 110)

TIGH2U Server—Troubleshooting
Kontron Carrier Grade Server TIGH2U
Product Guide, rev.1.2, December 2009
110
7 Troubleshooting
This chapter helps you identify and solve problems that might occur while you are using the Kontron
Carrier Grade Server TIGH2U.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include
updates for BIOS and the baseboard management controller (BMC). Go to http://us.kontron.com/
support/ for information about the latest updates. In addition to the server firmware and files, also
update any drivers used for components you have installed in your system, such as video drivers,
network drivers, and SCSI drivers.
Kontron provides a package called the “Platform Confidence Test” that may help with your
diagnostics. Go to http://us.kontron.com/products/systems+and+platforms/
commuication+rackmount+servers/ip+network+server+nsc2u.html for a link to this software.
If you are unable to resolve your server problems on your own, see Appendix C, “Getting Help” for
assistance.
7.1 Resetting the System
Before going through in-depth troubleshooting, first attempt to reset your system using one of the
methods below.
To do this: Press:
Soft boot reset to clear the system memory and reload the operating system. <Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system. Reset button
Cold boot reset. Turn the system power off and then on. This clears system memory,
restarts POST, reloads the operating system, and halts power to all peripherals.
Power off/on
7.2 Problems Following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or
configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a
specific software application, see Section 7.4.11 , “Problems with Newly Installed Application
Software” .
7.2.1 First Steps Checklist
 Is power available at the source?
 Are the power supplies plugged in? Check the power cable on the back of the server and at the
power source.
 Is the system power cord properly connected to the system? For AC-powered systems, is the
power cord plugged into a NEMA (National Electrical Manufacturing Association) 5-15R outlet for
100-120V or a NEMA 6-15R outlet for 200-240V?
 Are all cables correctly connected and secured?
 Are the processors fully seated in their sockets on the server board?